11. How do you make a booking?
You may either browse our website and look for a suitable holiday yourself or phone us with your requirements and we’ll do the searching for you. Either way, you will then have to phone us to make the booking and pay a deposit (or full cost of holiday, depending on how close to your travel-date you are making the booking). We would always rather speak to you as it is far easier to gauge requirements over the phone than by receiving an email or an enquiry form. We typically need to know details such as the date of travel (or range of dates available), the size and make up of your group, the ages of any children on return date of travel, your holiday budget, travel arrangements (including preferred departure airports) and any other relevant requirements (eg ski carriage or ski hire arrangements). Armed with the above information, we will find suitable accommodation options, provide you with detailed costings and from that, you can select which property would be the most suitable for you and your group. We can usually temporarily reserve a whole chalet for example, or a specific room for up to 48 hours or so, which essentially stops anyone else booking the accommodation in that time while you make a final decision. Once you are happy for us to continue with the holiday booking, your payment will secure the booking (either a deposit or full balance depending on time of year). Following the booking, we will send a booking confirmation email, which must be thoroughly checked by the group leader immediately. This will be followed by an invoice.