
Most tour operators will send you on a week-long training course either in the UK or abroad.
You will learn about the company and the product you are helping to deliver to the guests.
Other delights in store for you include a large dose of role-playing and producing an evening of entertainment for your peers.
Expect to work hard as a lot of information will be covered in a short space of time.
These courses can be good fun and you'll get to meet people you'll be working with in resort.
However, beware, 'big brother' will be watching you...