What should I do if I cannot print out the voucher?
If you cannot print out your voucher, you can send an e-mail to admin@skiholidayextras.com to inform us. We will send you a copy of your voucher by post or fax.
Our best prices are already online however if you are a very large group of at least 20 we may be able to offer even further discount. Fill in the group request form with as much detail as possible and we will get back to you with a quote.
The procedure for collecting lift passes will depend on the resort. In the Three Valleys we can post passes to you before you leave home. For most of the major resorts we will deliver your passes to your accommodation in resort and for all the others you will need to go to the lift pass office where it will be waiting for you. To check the procedure in your resort take a look at our lift pass information page
When and where do we go for our ski lessons or ski hire?
Ski hire can be picked up from the supplier named on your voucher within shop opening hours, either the night before or the morning you have have booked hire to start from. Ski school lessons are with the supplier named on your voucher. Lesson times will normally be specified at the time of booking but it is worth going to the ski school the day before your lessons are due to start or in good time in the morning to pick up your pre-prepared card and check the times and meeting points. Ski schools will be based at the foot of the chair lifts.
In each resort the requirements are different. In most resorts photos are no longer required. To check whether a photo is required please see our lift pass information page Often in order to prepare your lift passes in advance we will ask you to send id photos by e-mail to admin@skiholidayextras.com.
We accept payments by credit card (Visa or Mastercard). If you are having problems making a payment online or do not have a visa or mastercard please give us a ring on 0870 251 0009 and we will take your payment over the phone.
On rare occasions you may receive an email saying your card payment has been refused. This is usually because your bank has treated a large payment in euros as unusual activity and blocked the payment. Please ring your card company to confirm that you authorise the payment and then contact us at admin@skiholidayextras.com so we can put the payment through again.
You can cancel without any charges if you have subscribed to the cancellation insurance at the time of booking. Otherwise the following cancellation fees will be applied:
more than 14 days, 10 % of the amount will be kept
between 7 and 13 days, 15 % of the amount will be kept
between 3 and 6 days, 20 % of the amount will be kept
up to 2 days before your arrival, 50 % of the amount will be kept
the day before your arrival 100 % of the amount will be kept
How long after the reservation do we receive the booking voucher?
If you have ordered lift passes or ski hire you will receive the booking voucher less than one hour after your purchase unless booking in the evenings/weekend in which case the delay may be slightly longer. If your order contains other products, your confirmation e-mail and your voucher will be sent within 24 hours of making payment.
What should I do if I cannot print out the voucher?
Add to favourites
Make ifyouski my homepage