Your Holiday Booking Confirmation ('What happens next' and some other useful bits...)

Thank you for using Zoom Travel Ltd, trading as to book your ski holiday. We really appreciate it that you have used us to book your ski holiday. By doing so, you have benefited from our extensive ski industry experience, you've helped a small business to grow and you have not paid a penny more than if you had booked directly with the tour operator.

We recommend that you read the information given on this page, as it aims to answer any questions that you may have in regards to what happens next...

Our first, and probably best piece of advice is PLEASE read what we send you! We cannot explain everything pre-booking/over the phone so we aim to include all the important things in the most concise way possible via email following your booking. Every holiday is different so although there is a fair amount that we will send you, it will be worth you spending a small amount of your time reading the emails which  should make things clearer.

We act as a booking agent for our suppliers/tour operators whose terms and conditions govern all aspects of your holiday. Please see the holiday operators website or brochure for more information.

We are a Member of ABTA (P6734) which means you have the benefit of ABTA’s assistance and Code of Conduct.

Please be aware, we record all our phone calls for monitoring and training purposes. For our full Ts&Cs please see Our Terms.

What Now?

Soon after your booking, you will receive a booking confirmation email with a Receipt attached, which outlines the main aspects of your holiday. Please carefully check through this and if any details are incorrect, please get in touch immediately.

Your booking is subject to the terms and conditions of the Tour Operator (or the Principal) with whom you have a contract. An invoice which confirms your booking will be sent to you as soon as it is received from the Principal.

Email Communication. Following your holiday booking we send all documentation (confirmations, invoicing, payment receipts, ticketing etc) by email. Email communication will only be made with the group leader, to their email address that we have on file. THE GROUP LEADER MUST THEREFORE INFORM US IF THERE IS A CHANGE TO THIS EMAIL ADDRESS so that we can update our systems. If not, they WILL miss out on vitally important communication regarding their holiday!


All group names are required as per each passenger's passport (title, full first name and surname only - NOT middle name/s) NO LATER than the 'balance due' date. If you have provided names already then please check your Receipt, checking EVERY name to ensure that it is spelt correctly (note - names spelt incorrectly can usually be amended free of charge if we are notified immediately after booking; if you do not notify us of any errors immediately then you may be liable for any name change fees applied by the tour operator/airline). Once you have checked all names, please reply to your Booking Confirmation email confirming that they are correct.

If you have not supplied us with all names, please email these to admin AT (or use our contact us page) as soon as possible, stating clearly your name (as the lead name on the booking) and quoting Booking Number.

What Next?

Advanced Passenger Information (API) - if you are traveling on a tour operators charter flight (eg Monarch, Thomson) you do NOT usually need to complete API. If however you have been booked on a scheduled flight (eg Easyjet, Jet2) you WILL need to complete this information by logging in online. We will clearly advise on whether you need to do this or not when we send your invoice by email from the tour operator.

If you are travelling on certain tour operators' charter flights then API is REQUIRED! This is best completed as soon as possible, but certainly no later than 1 week before departure. If your booking is within 2 weeks before departure, you must provide this API information at the time of booking. FAILURE TO COMPLETE THIS INFORMATION MAY RESULT IN DELAYS AT CHECK-IN AND EVEN REFUSAL TO BOARD THE PLANE. (The required information is as follows: all passenger first and surnames as per the passport (this should be the same as the information you have given us), passport number, passport issue and expiry date, passport country of issue, country of citizenship/nationality, date of birth and gender.) Please see below...

API for Club Med Holidays only:

You must also complete the Advanced Passenger Information at at least 10 days before departure.

API for Mark Warner Holidays only:

You must also complete the Advanced Passenger Information at (once you have logged in, click on the ‘Passenger Details’ link at the top right of the screen) at least 2 weeks before departure.

API for Neilson Holidays only:

You must also complete the Advanced Passenger Information for all travelling members of your party by visiting Enter your Neilson booking reference number (NOT our booking reference) and date of travel, then click on the Advanced Passenger Information link at the top of the screen.

API is not currently needed for other holiday flights booked, other than those listed above, unless specifically requested.

Changes/Added extras (ski carriage, ski hire etc)
Following your holiday booking you may want to add on certain extras (such as ski carriage, ski hire etc). This is best done at the time of booking, but can be added later if required. If you wish to book any of these extras as part of your package then we strongly advise you do this no later than a week before you depart. We are pleased to recommend SkiSet for all your equipment rental needs. Although this has to be done separately, via our affiliate link here, prices are usually more competitive than adding extras through your tour operator. If you prefer to add extras as part of your package booking, our admin team will be more than happy to assist with this.

Any payment due, is required in a one-off payment. Please note, that we reserve the right to charge a fee of £15 for any add-on requests, if not done in a single transaction following your booking.

May we take this opportunity to remind you to arrange any necessary passport/visa/insurance requirements for your group’s forthcoming holiday, which is ultimately your responsibility.

Please note that flight times and flight details given at the time of booking (if applicable) should be regarded as provisional until you receive your tickets or travel itinerary. Times and other details may change even after you have received your tickets, subject to the tour operators terms and conditions.

We usually collect the balance for all holidays 12 weeks before the start date of your holiday. However the exact date will be shown on your Receipt. Please phone our Admin department on or before this date on 020 3384 3200 to pay this. Please ensure this is paid in one transaction, the lead name on the booking. We will require your name (as the lead name on the booking) and you will need to quote the lead name on the booking. If the lead name is unable to pay the final balance in one transaction there will be a small admin fee of £10 per additional transaction.

Tickets (usually e-tickets) will be sent to you by email a week or so before departure. If you do NOT receive these, please get in touch with our Admin department using the contact us page (or phone us on 020 3384 3200).

Cancellations. If you or any member of your group needs to cancel their holiday, this has to be made in writing by the group leader. They will then be advised of the cancellation charges and how to proceed. Cancellations and costs are based on the tour operators terms and conditions. Any discount applied at the time of booking will also be reduced and applied to the new holiday costs on a per person basis.

Please note, that there will also be a cancellation fee of £25 per person cancelling, on top of any charges incurred by the tour operator.

Ski Extras
You may be interested in the following to help with your holiday planning:

Airport parking and airport hotels
Travel insurance
Pre-paid Euro card and foreign exchange
Ski clothing hire
Luggage transportation
Resort transfers
Car Hire

Please see our ski extras page for more information.

If you have any questions, or if there is anything else you require regarding your ski holiday please do not hesitate to get in touch.

If we do not need to speak to you before you leave - have a great time!

The Team.

The small print: We act as agents for our suppliers. All the above details, and details within the Receipt are subject to the terms and conditions of our suppliers and their written confirmation. YOU MUST ENSURE THAT THESE DETAILS ARE CORRECT AND CONTACT US WITHOUT DELAY IF NOT. The Receipt is not a ‘confirmation invoice’. The invoice will be sent to you as soon as it is received from the ATOL Holder/Principal with whom you have a contract. Your booking is subject to the terms and conditions of the ATOL Holder/Principal. All flight times/details provided are provisional and are subject to change as per the ATOL Holder/Principal. 

Book with Confidence. We are a Member of ABTA (P6734) which means you have the benefit of ABTA’s assistance and Code of Conduct. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels on their own may not be protected and you should ask us what protection is available.

Zoom Travel Ltd., trading as is covered under ABTA P6734. Trading address: 1 Orchard Court, Finedon, Wellingborough, Northamptonshire, NN9 5SE.