Terms and Conditions
‘TERMS’) BEFORE USING THIS WEBSITE. BY USING THIS WEBSITE, YOU AGREE
THAT YOU HAVE READ AND ACCEPT THESE TERMS AND THAT THEY SHALL APPLY TO
YOUR USE. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, PLEASE LEAVE
Zoom Travel Ltd. owns and operates www.ifyouski.com (the "Site", "us",
"we", "our" or "ifyouski.com"). This page informs you of our Terms and
Conditions ("Ts & Cs" or "terms"). We are a specialist ski travel
agency. We act solely as a booking agent on behalf of carefully chosen
holiday/tour operators (also referred to as the ‘Principals’ or
‘Suppliers’) - further details of which will be made available at the
time of booking. Therefore, all properties featured on this website are
run and/or managed by the Principals. On making a booking via this
website, the lead name on the booking (or the ‘group leader’) will enter
into a contract with the Principal, and they will be bound by the
Principal’s booking conditions which will govern all aspects of the
holiday booked. If you would like details of any Principal before a
booking is made, you must request this in writing.
It is the responsibility of the lead name to be fully aware of our
Terms, all elements of the booking process and the Principal’s booking
It is the lead name’s responsibility to also act on behalf of the whole
group (or ‘party’) and they must be authorised to make and pay for the
booking on behalf of all members of the party.
Information on this Site is owned by us or our licensors and all rights
are reserved. You should not copy, publish or sell any information
obtained from our Site although you are welcome to download and print
out pages for your personal use.
We attempt to explain everything we do in the simplest possible terms
using everyday language; however, if there is anything that needs
clarifying regarding these Terms or the booking process then please
2. ifyouski.com, ABTA and Advantage
Zoom Travel Ltd., trading as ifyouski.com are a member of the Advantage Travel Partnership and with this, we have our own ABTA (P6734) meaning you have the benefit of ABTA’s assistance and Code of Conduct.
3. Our Travel Partners
We act as an agent for various tour operators and all travel contracts
will be between you and the tour operator of such holidays.
Holidays displayed on this website, which include flights in the
package, are provided by a holiday/tour operator with an ATOL license;
those shown without flights included in the price are run independently
of ATOL. If you book accommodation only i.e. with no transport elements included in your booking, Atol protection will NOT apply. The terms ‘Travel Partner’, ‘Principal’ or ‘Supplier’ refer to
any holiday/ tour operator whose holidays or service we can sell. We also feature some paid listings i.e. where a chalet owner has paid us for the right to feature their property(s) on our site. If you enquire about one of these properties, your enquiry will be passed directly to the owner/operator who will handle your enquiry and any booking arising from it. You must ensure that in such a case, you are satisfied that the owner/operator has adequate financial protection in place. If you book any property on this basis, you will NOT be protected by our ABTA Membership as your booking is not placed through us.
Neither we, nor our Travel Partners nor any other third party provider
of either flights or holidays accept liability for any indirect or
consequential loss of any kind in contract, tort or otherwise arising
i. your use of or reliance on any content available on or through this website,
ii. any failure to access or delay in accessing this website or
iii. the performance or non-performance of any services by our Travel
Partners or third party providers of flights, holidays or services.
Our liability and that of our Travel Partners shall be limited in
respect of direct loss (except in the case of personal injury or death,
in respect of which there is no limit) to a maximum of the price of the
product or service to which the claim relates.
If any of these Terms (including exclusions), in whole or in part, are
found to be unlawful, void or for any other reason unenforceable, that
exclusion or part thereof shall be deemed severable and shall not affect
the validity or enforceability of the other exclusion(s) or part(s)
thereof in question.
4. The Group Leader and the Principals Contract
The group leader (or lead name on the booking), on behalf of all members
of the party, will be bound by the Principal’s contract and booking
conditions, which governs all aspects of the holiday. Zoom Travel Ltd.
acts as a booking agent on behalf of the Principal. The group leader is
strongly urged to refer to the Principal’s current website or brochure
before a booking is made. If you would like a copy of these, you can
request this at any time.
The group leader is responsible for the full cost of the holiday and
therefore must have the authority from every member of the group to pay
for the holiday on their behalf. This will include any subsequent
changes to holiday costs if applicable, for example any cancellation
charges or add-ons. Any refunds will be made directly to the group
leader’s bank account.
We require full details of the group leader, including title, name (as
per passport), full contact details (address, phone numbers and email
address) and any other personal details that may be requested by the
holiday/tour operator and/or airline. These details will be used as the
primary source of contact during the enquiry, booking and pre-holiday
It is the group leader's responsibility to notify us in writing of any change to their personal contact details.
We only act on the instruction of the group leader and therefore,
following a booking, will only communicate with them. We will not change
any aspect of the booking by verbal instruction only – any amends will
only be made following written confirmation from the group leader (by
the group leader’s registered email). They must inform the other members
of the party of any amendments to the booking, costs or travel
It is the group leader’s responsibility to collect all group names and
send these and any specific requests (for eg dietary requirements) to us
by the group leader’s registered email. It is also the group leader’s
responsibility to ensure that each passenger on the booking has a valid
passport, the correct visa requirements and suitable travel insurance.
On booking, the group leader agrees that all relevant personal
information for each group member may be forwarded to the appropriate
5. Holiday Prices Advertised
The prices displayed on this website are per person per week, in UK
pounds Sterling (£) and are based on full occupancy of the lowest priced
room available, unless otherwise stated. Additional room, flight or
other supplements may be added on, or any group discounts, special offer
deals or other reductions may be subtracted from the basic holiday
costs, which you will be advised of at a suitable time during your
enquiry. The advertised price may or may not include return flights
and/or resort transfers; the travel arrangements, catering and other
services included in the price is described on each property page, but
is subject to availability. The advertised price of the holiday does not
generally include ski carriage, equipment hire, travel insurance, lift
passes, in-resort services, lunchtime food or an 'open bar' unless
otherwise clearly stated in the description.
Late ski deal prices are displayed per adult per week and are for the lowest priced room available in the advertised accommodation, based on the
maximum occupancy of that particular room or accommodation. If flights
are included in the package, then these may be from any UK airport.
Other room, flight or additional supplements may be added on to these
The prices displayed on this website or quoted in any verbal
communication or email correspondence are indicative only and may change
at any time until we send you the Principal's invoice.
The price quoted for any holiday is based only on the information that
you have given us and therefore we cannot be held responsible for any
exclusions or omissions due to lack of information provided by you.
Certain holiday/tour operators collect a small local tourist tax (per
person) charged by some resorts, which are usually payable to your
accommodation hosts during the holiday. These may not be included on the
final holiday booking invoice.
We reserve the right to correct errors in both advertised and confirmed prices.
In occasional circumstances we may apply an admin fee to a booking.
6. Childs/Infants Prices
We do not generally advertise children’s prices, as the definition of a
‘child’ varies depending on the holiday chosen and therefore the
supplier. The age of any child travelling, on the final day of the
holiday must be stated in order for us to quote correctly. If this
information provided is incorrect the child price may well increase,
including any associated supplements, even following full holiday
payment. Very generally, an infant is 2 years or less; a child is
considered 2-11 years old.
7. Special Offers and Discounts
Special offers or discounts cannot usually be used in conjunction with
any other offer or discount (unless otherwise stated). They are subject
to availability and may change or be withdrawn at any time without
notice. Additional room or other supplements may apply.
Any special offer(s) and/or discount(s) that may apply to a holiday
booking must be arranged prior to booking and be validated in the group
leader's booking confirmation email sent from us. Special offer(s)
and/or discount(s) cannot be applied following a booking confirmation.
8. Group Discount
Maximum group discount can only be offered if the group leader pays for
the holiday in a one-off payment. We can collect payment from different
members of the group, but additional charges may be made for separate
Please be aware that if you originally benefited from a group discount
and your group size decreases from the original, the group discount may
be affected. Group discount is calculated using the group size at the
time of the original booking being made. Adding members to a group
(however many) may not necessarily qualify that group for any extra
9. Holiday Prices
Very occasionally, and usually only in exceptional circumstances, the
cost of a holiday can increase following a booking, subject to the
Principal’s terms and conditions. This is completely beyond our control
but you will be informed of any increase prior to your holiday start
date. We are unable to refund the difference in cost of a holiday if
this is the case.
All holidays purchased via us are governed by the Consumer Protection
(Distance Selling) Regulations 2000. These make reference to refunds,
travel date changes or cancellations NOT being made free of charge,
following a holiday booking. All cancellations to any holiday booking
are subject to the Principal’s terms and booking conditions.
10. Holiday Payments
If the holiday is booked more than 12 weeks prior to the start date of
the holiday then a deposit payment is required, usually on a per person
basis to secure the booking. At 12 weeks (or less if booking within this
period), the final balance is due.
Payments can be made over the phone by debit or credit card during the
booking process or by bank transfer. There are no surcharges on any card payments when paying your deposit. We do not accept credit card payments for final balances. Final balances can be paid by debit card or bank transfer. Note that our membership of ABTA means that you are fully protected when paying by bank transfer. Any special bank charges incurred such as foreign transfer costs, must
be covered by you.
We can collect deposit or final payment from different payment cards,
but there may be an admin charge of £10 per
additional card used.
If the final balance is not received 12 weeks prior to the holiday start date, then we reserve the right to:
a) charge £5 per day for every adult payment overdue (plus any
additional admin charges for further reminder notices issued) and/or
b) cancel the holiday with full loss of deposit.
Within 12 weeks of departure, the full balance of the holiday is due upon booking.
11. Dietary Requirements
Vegetarian, vegan or other dietary requirements can be catered for in
most of the accommodation sold on this website, but this must be
discussed with our staff before a booking is made. Some dietary requirements may incur
an additional charge. Any dietary requirement will be confirmed with you
at the time of booking and will be noted on your confirmation invoice;
it is your responsibility to ensure that any dietary requests are
correctly recorded on the booking confirmation email and the invoice. We
cannot be held responsible for the lack of provision of a specific
requirement, or any charges made in resort by the holiday/tour operator
if these requirements are not confirmed in writing with you before the
start of the holiday.
12. Special Requests
If you or any member of your group have any special requests or require a
particular facility or service that is either important or essential to
the enjoyment of your holiday, then this needs to be requested in
writing and confirmed by us before the booking is made. We cannot
guarantee that your request will be met and we will have no liability if
this is not met but we will strive to ensure that our suppliers can
meet your request.
13. Ski/Snowboard Carriage
Ski or snowboard carriage cannot be guaranteed as each flight has a
limited allowance. Therefore if ski or snowboard carriage is required,
this must be mentioned during the enquiry and reserved and confirmed at
the time of the holiday booking. There may be an additional charge for
14. Property Descriptions and Catering Information
All our chalet and hotel descriptions are taken from the information as
provided by the holiday/tour operator. These are updated, amended or
changed regularly and we therefore take every reasonable care to ensure
that the information published is accurate. We cannot accept liability
for any errors or omissions in any documentation or the accuracy of the
descriptions, except where those errors are made by ourselves.
15. Facilities / Services / Amenities
Certain advertised facilities, services or amenities (such as TV,
internet access, hot tubs, resort guiding etc.) cannot be guaranteed to
be fully functioning or accessible. Occasionally, some facilities may be
temporarily unavailable, or their use may be restricted due to
operational reasons. Where this happens we will do our best to advise
you as soon as possible. As we are the booking agent only, and your
holiday is run and/or managed by the holiday/tour operator, you need to
refer to their terms and conditions regarding this.
16. Familiar Ski Terms, Descriptions and Phrases
We try to standardise the terms used to describe a property, its
facilities, the resort etc. but as we work with so many different
holiday/tour operators this is not always easy. Below, therefore, are
our interpretations of some of the more common phrases as used on this
website. For an exact definition of the meaning please refer to the
holiday/tour operator’s brochure or website. If any of the features
listed below, or others, are an important factor in holiday choice then
please ask us to clarify before booking.
- "En-suite / Private facilities" We regard this as a bedroom
with an attached room containing a WC and/or bath and/or shower or
containing these facilities within the room itself. A bedroom having
'private facilities' does not always mean en-suite (as described above)
but implies that it has its own separate facilities (ie out of the
bedroom) that should not be needed to be utilised by other guests.
- "Ski in/ski out" Some accommodation are described by some
holiday/tour operators as 'ski in/ski out' if they are within 70 metres
of an accessible skiable area linked to the main resort, where as others
only describe this as a feature if the accommodation is literally on
the piste. We would describe this term therefore as a property having
very good piste or slope access, for an intermediate skier in normal
snow conditions. Slope access however may not be an official pisted
- "Sole Use" / "Exclusive Use" Any accommodation booked on a
'sole use' basis, or for your group’s 'exclusive use', means that your
group will be the only guests staying in the property for the duration
of your holiday. Please be aware that the property staff/owner(s) may
have living quarters in the property or may use a communal part of the
property for their own use (eg the entrance).
- “Distance to town” This should be used as a rough guide only
and is given in metres (m) from the property to the edge of the
town/resort/main resort area. If a distance to town is not provided by
the holiday/tour operator, but a walking time is given, we will use the
simple formula of a 1 minute walk being approx. equivalent to 100m.
17. Photos, Images and Floor Plans
The photos, images and floor plans used on this website have been
provided by the supplier of the holiday, and occasionally from our own
photo library. We aim to accurately represent the accommodation with the
help of the most recent photos, but due to recent refurbishments or
re-designs these may not be an exact representation of the
accommodation. We cannot therefore be held liable for any information
acquired regarding any facilities, layout, design or décor from the use
of the photos alone.
18. Google Maps and Locations
Whilst we strive to keep our map data accurate and current, we cannot
accept any liability for any loss, damage or inconvenience caused by
reliance on any information, or omissions in the data supplied. The
information should be used for personal, non-commercial use only. Please
also refer to Google Maps Terms of Service. Any inaccuracies in the
data found, please contact us and we will endeavour to correct it as
soon as possible.
19. Accommodation Ratings
The overall accommodation rating is to be used as a guide only, and is
based on a scale from 1 to 5 (1 being the lowest quality; 5 being the
highest). It is based upon our subjective opinion together with those of
the holiday/tour operator which include the following factors:
a) The facilities, services and amenities as advertised for the property
b) The location of the property, in regards to ski accessibility and proximity to town or amenities
c) Age, décor and design of the property
d) Guest satisfaction feedback on the holiday/tour operator
e) The official star rating (if one exists) of the property
The rating given by us is not an official rating. Where an official star
rating exists (normally concerning Hotels), this may be included in the
20. Ski Resort Information and Ratings
Ski resort information and the resort ratings as advertised should be
used as a guide only. We cannot accept liability for any errors or
omissions in the accuracy of the descriptions. It is recommended that
you either phone one of our experienced staff or visit the official
resort website if further information regarding a ski resort is
required. Resort ratings and statistics shown for a particular resort
may be inclusive of the whole regional ski area or domain.
21. Booking Confirmation
A holiday booking will only be confirmed on payment, as directed by us
(either deposit or full balance) for every member of the group. This
will be followed up by a booking confirmation email sent to the group
leader’s email address. In most circumstances, it is from this point and
this point only that a contract exists between the lead name and the
Principal. The booking confirmation email you receive from us will
confirm the Principal’s details, the accommodation that you have booked
and associated holiday details. Please check all details carefully and
notify us immediately of any discrepancies or if there is anything you
do not understand.
Please note that holiday details or prices that you may have been sent
prior to booking at an earlier stage of your enquiry may have changed
without notice; the onus is on the group leader to check all details are
as expected when the booking is made.
Only those persons named at the time of booking, or subsequently
advised, can occupy the accommodation.
22. Travel Insurance, Passport and Visa Requirements
It is the group leader's responsibility to ensure that each party member
has the correct travel insurance, a valid passport and relevant visa
(if applicable) to travel.
The correct travel insurance is not just strongly recommended but for
many holiday/tour operators it is essential (as per their terms and
conditions) in order for you and each member of the group to travel on
your ski holiday. Please read carefully the holiday/tour operator’s
terms and conditions on the subject of travel insurance. We cannot
accept any responsibility for you in the event that you or any member of
your party travels without adequate insurance. Please be aware that we
cannot advise you on your travel insurance policy.
If you would like to get a free quote, take a look at our ski travel insurance section ensuring that the policy meets the holiday/tour operator’s requirements.
If you are unsure of your requirements then please contact us before your holiday.
23. Flight Times and Flight Details
If the holiday is shown to include flights in the price, then these are
based on flights departing from the cheapest UK airport (usually
London). All flight details given in any correspondence are subject to
availability and to be used for guidance only.
Even following a booking confirmation, any flight times listed are
provisional and are subject to change. The provisional scheduled times
will be shown on your booking invoice, however, the confirmed flight
times will be those shown on your tickets (which will be dispatched to
you approximately 7 days before the start of your holiday). We will
check these but it is ultimately your responsibility to check the
confirmed flight times as issued on your tickets. Flight times may
change even after tickets have been issued; if this is the case we will
contact you as soon as possible to inform you of any change. Flight
times given are local times to the country of departure and arrival.
We cannot guarantee the airline or the destination airport as this
information is subject to change at any time even following a holiday
Any change to the flight details does not entitle you to any refunds or
the right to cancel or change the holiday arrangements without paying
the normal charges.
24. Passenger Details
We require full details for all group members, which include title, name
(as per the passport), dietary requirements and any other personal
details that may be requested by the holiday/tour operator or airline.
The group leader is required to provide all group names and associated
group particulars as required, by email. Completing this by email
ensures that the holiday operator receives the exact information as
written by the group leader. In some circumstances the group leader may
have to complete a tour operator’s booking form.
25. Name Change / Late Names
Group member information is used, amongst other things, for the issuing
of tickets. Therefore if any group member information provided is
incorrect, needs amending or is late, a charge will be applied. The same
applies to any name change following a booking.
26. Change of Accommodation
Very occasionally, the accommodation booked is withdrawn by the
holiday/tour operator. In these circumstances an alternative
accommodation or a refund may be offered according to their terms and
conditions. If a refund is offered, and is the chosen option, then we
will strive to find you alternative accommodation arrangements using our
other suppliers. Zoom Travel Ltd. cannot accept any liability for any
additional costs incurred due to the change of the holiday details.
27. Cancelled Holidays
All holidays purchased via ifyouski.com are done so under the Consumer Protection (Distance Selling) Regulations 2000. These state that refunds, date changes or cancellations cannot be made free of charge, following a holiday booking.
If group members or holidays do need to be cancelled, the request must be made in writing by the group leader only; you will then be advised of the full cancellation costs prior to this being actioned. Cancellations and costs are based on the tour operator's terms and conditions. Please note, that there will also be an ifyouski.com cancellation fee of £25 per person cancelling, on top of any charges levied by the tour operator. Please also refer to the above paragraph in relation to group discount being potentially affected. We cannot accept verbal cancellations, nor can we accept cancellations from anyone other than the group leader.
If your booking includes scheduled flights, the tour operator's cancellation charges may include full cancellation costs for the flights.
For example, if you have paid a deposit of £800 but the total cost of the flights on your booking is £1,500, the tour operator's Terms & Conditions may mean that you are liable to pay the difference. In this example, if cancelling your holiday after paying the deposit but BEFORE paying your final balance, you would be required to pay the additional £700 (i.e. the difference between the deposit paid to date and total cost of the scheduled flights) upon cancellation.
Similarly, some tour operators may levy a cancellation charge equal to a set percentage of your holiday cost. Occasionally, this cost can exceed the amount of the deposit paid at the time of booking. In this instance, upon cancellation of your booking you may be required by the tour operator to pay the difference between your deposit and their set cancellation percentage i.e. 25%.
If you are unsure as to whether your booking may be affected by this, PLEASE ASK your sales consultant at the time of placing your booking. 28. External Links
We do offer services or advice (usually by hypertext links) to other
websites merely for your convenience. We cannot take responsibility for
content or information found on external websites that are linked from
this website and cannot accept liability for any damage or loss arising
from reliance on such websites. This includes links sent electronically
by email or on any other correspondence from us. Links to third party
information should not be taken as endorsement of any kind.
We do make every effort to ensure that external links are relevant and
correct but if you come across any links that don't work, please contact
29. Data protection
We may ask you to provide personal information about yourself. The type
of information we collect may include your name, your email address
and/or telephone number/s. We have an obligation under the Data
Protection Act to treat all personal information in a responsible way
and in the strictest confidence. We will not give away or sell your
personal information, or pass any of your personal information to a
third party without your consent or unless we are required to do so by
law. On booking a holiday via this website you agree that all relevant
personal information for every group member, in regards to your holiday
may be forwarded by us to the Principal of the holiday.
We may email you with newsletters or special offers, however you may
unsubscribe from this list at any time.
For more information on how we collect and handle your personal data,
30. Telephone Calls
We may record telephone calls for monitoring and training purposes.
31. Changes to these Terms
We reserve the right to change, amend, update and/or modify these Terms
of Use from time to time. You still are required to agree to them so
please check back here to stay up to date.
While every effort has been made to ensure that all the information and
instructions on this site are accurate, up-to-date and safe, skiing is a
dangerous and unpredictable sport. ifyouski.com takes no responsibility
for injuries or damage that may occur as a result of following
instructions or recommendations made here. We also take no
responsibility for any direct, indirect, incidental, special or
consequential damages arising out of or in any way connected with the
use of the Site or with a delay or inability to use the Site, or for any
information, product, or service obtained pursuant to the use of the
Site, whether based on contract, tort, strict liability or otherwise.
If you are thinking of making a ski holiday booking with us, you may find the following page useful: Pre-booking Information.
If you have made a ski holiday booking with us, you may find the following page useful: Booking Confirmation.